Year 2012
Customer: Panamanian National Healthcare Authority (CSS)
Sector: Hospital
Country: Panama
In 2011, the Panamanian National Healthcare Authority (CSS) launched an open international tender to “implement a software system that would allow integrated control of the daily operation in all assets and infrastructures managed by CCS in three main hospitals”.
For this project, Mega Sistemas established a Joint Venture with the local branch of Cable and Wireless. They were awarded the project at the beginning of 2012.
- Project kick-off: March 2012
- Duration: 24 months (implementation)
- General objective of the contract: Replacing the manual management procedures, that did not allow for agile control of CCS asset information, with a software system that ensures monitoring and management from any location in the country.
Specific objectives of the contract:
- Investment planning
- Reducing HR costs
- Reducing equipment related costs
- Reducing outsourced services related costs (contract management)
- Reducing warehouse and stock related costs
- Improving the quality of health services provided to patients
For this purpose, MANSIS provided the following functionalities:
Assets, real estate and investment Management
Request/Need management per service
Work Order management (WO) – Corrective maintenance
Conductive, Preventive maintenance and Compliance
Outsourced service management (contract management)
Shift Management
Purchases and warehouse management
Mobile devices – PDA module
Power Management
Equipment calibration
Quality Control
HOW DOES MANSIS MAKE A DIFFERENCE IN THE CSS PROJECT?
The initial project had a 24-month forecast, due to the success of the implementation and the fact that it was completed 6 months in advance Panamanian National Healthcare Authority (CSS) decided to extend the project to country level (from 3 hospitals to 44 healthcare infrastructures). MANSIS was eventually implemented to manage the following infrastructures:
- 13 hospitals
- 24 outpatient clinics
- 7 administrative buildings
- Management CSS vehicle fleet at national level
According to the former director of CSS, the estimated savings added nearly $10 million during the first year. The residual budget was used to improve the quality of service and the patient experience.