Year 2012

Customer: Panamanian National Healthcare Authority (CSS)

Sector: Hospital
Country: Panama

In 2011, the Panamanian National Healthcare Authority (CSS) launched an open international tender to “implement a software system that would allow integrated control of the daily operation in all assets and infrastructures managed by CCS in three main hospitals”.

For this project, Mega Sistemas established a Joint Venture with the local branch of Cable and Wireless. They were awarded the project at the beginning of 2012.

  • Project kick-off: March 2012
  • Duration: 24 months (implementation)
  • General objective of the contract: Replacing the manual management procedures, that did not allow for agile control of CCS asset information, with a software system that ensures monitoring and management from any location in the country.

Specific objectives of the contract:

  • Investment planning
  • Reducing HR costs
  • Reducing equipment related costs
  • Reducing outsourced services related costs (contract management)
  • Reducing warehouse and stock related costs
  • Improving the quality of health services provided to patients

For this purpose, MANSIS provided the following functionalities:

Assets, real estate and investment Management

Request/Need management per service

Work Order management (WO) – Corrective maintenance

Conductive, Preventive maintenance and Compliance

Outsourced service management (contract management)

Shift Management

Purchases and warehouse management

Mobile devices – PDA module

Power Management

Equipment calibration

Quality Control


The initial project had a 24-month forecast, due to the success of the implementation and the fact that it was completed 6 months in advance Panamanian National Healthcare Authority (CSS) decided to extend the project to country level (from 3 hospitals to 44 healthcare infrastructures). MANSIS was eventually implemented to manage the following infrastructures:

  • 13 hospitals
  • 24 outpatient clinics
  • 7 administrative buildings
  • Management CSS vehicle fleet at national level

According to the former director of CSS, the estimated savings added nearly $10 million during the first year. The residual budget was used to improve the quality of service and the patient experience.